I. General provisions
This complaint procedure was prepared in accordance with the Civil Code and Act. on consumer protection (Czech Republic) and applies to consumer goods (hereinafter referred to as “goods”), for which the rights of the buyer from liability for defects are exercised.
The operator of the online store and at the same time the Seller is the company DEVCOM, spol. s ro, with its registered office at Božanovská 884/10, 193 00 Praha 9, IČO: 25787594, DIČ: CZ25787594, registered at the Municipal Court in Prague, Section C, Insert 70243.
II. Warranty conditions
The length of the warranty is stated on the delivery or warranty card. This period begins on the day of issue and is extended by the time the product has been under warranty repair. In case of replacement, the warranty period is not extended. The customer will receive a new warranty card, which will state the new and original serial number. Any other claim will be made on the basis of this warranty card.
The right to claim the warranty expires in the following cases:
- damage to goods during transport (must be resolved with the carrier)
- improper installation, handling or operation, use that is in conflict with the user manual
- by using the goods in conditions that do not correspond to the parameters specified in the documentation
- the goods were damaged by the elements
- the goods have been damaged by excessive loading or use in violation of the conditions specified in the documentation
- goods damaged by connection to the network not complying with the relevant ČSN certification
The seller does not provide – nor can it be expected to provide – additional guarantees. The seller is also not liable for any special, incidental or consequential damages arising out of the use of his goods or accessories. The moment he starts using or operating the goods, the user assumes all the resulting liability. In no case may the liability of the importer and the manufacturer exceed the actual selling price paid for the goods.
III. Returns and refunds
The buyer is obliged to properly take over the goods from the carrier, to check the integrity of the packaging, the number of packages and in case of any defects to notify the carrier immediately. In the event of any defects, the Buyer is entitled not to accept the shipment and to inform the Seller of this fact in writing without delay, but no later than within 3 days. By accepting the shipment, the buyer confirms that the shipment met the above requirements and later complaints about packaging damage will not be taken into account.
In the event that the Buyer discovers obvious defects after unpacking the shipment (incomplete shipment, mechanical defects), he is obliged to notify the Seller in writing immediately, but no later than within 3 days of receipt of the shipment. In such a case, the Buyer’s right to the provision of proper performance by the Seller remains.
The place of claim for damaged or defective goods is the Seller’s premises: DEVCOM, spol.s ro, Božanovská 884/10, 193 00 Prague 9. If the Buyer decides to send the claimed goods to the Seller’s premises, it is in its own interest that the goods are packed in a suitable and sufficiently protective packaging material meeting the requirements of the transport of fragile goods and shall mark the consignment with the appropriate symbols.
The complaint is lodged by a unilateral legal act by which the Buyer alleges a specific defect, writes down how the defect manifests itself and states what specific claim it asserts from liability for the defect. He will do this by registered letter, which he will deliver to the Seller. In no case do not send the goods to the Seller’s address without prior written notice of the complaint. From this moment on, the 30-day period for rectifying the defect begins to run. The Seller shall immediately contact the Buyer within 10 days at the latest and agree with him on the most suitable form of the complaint procedure. In all cases, it is necessary to submit a copy of the proof of purchase in our store – invoice. If it is a repeated complaint, the Buyer is also obliged to submit a copy of the report on the previous warranty repair. In the event that the Seller will not be able to make a complaint within 30 days from the date of the complaint,
If the complaint was unjustified, the Buyer is obliged to reimburse the Seller for the costs incurred in connection with the unjustified complaint.
This policy takes effect on 1 January 2019